Terms & Conditions

  • All estimates valid for 30 days unless otherwise noted. Approved jobs on hold due to the client may be subject to re-estimating after 30 days.

  • Pricing will be subject to final site survey results/findings.

  • Final electrical hook-up is the responsibility of the client and should be completed by a certified electrician as required by law.

  • Up to 3 art revisions included in the estimate. Additional artwork to be billed at hourly rates.

  • Pantone colours need to be provided by the customer to guarantee colour matching. Exact color matching on digital or printed proofs may not match pantone colours. Each computer monitor and digital devices display colours differently and are interpreted by the human eye, as such, it is our preference to use Pantone numbers.

  • Additional mobilizations to site due to site not being ready for installation will be billed accordingly. Unless otherwise noted, booked installations assume that the site will be ready for full-installation at the time of arrival during regular business hours between 8:00am to 4:30pm, Monday to Friday (excluding statutory holidays).

  • Installation required outside of regular business hours of 8:00am to 4:30pm shall be billed at overtime rates.

  • Orders under $10,000 are to be paid in full before commencement. All orders over $10,000 require a 50% deposit to proceed. Hi Signs offers third party competitive leasing via RCAP. Please speak with your Account Manger to apply for financings terms.

  • Due to the nature of personalization and customization of the products and services provided by Hi Signs; cancellation of approved orders will be subject to a minimum 15% cancellation/restocking fee of the entire project value regardless of the progress status. Cancellation fees are to reimburse Hi Signs for consultations, procurement of materials, graphic design, site visits and time invested on behalf or account managers. If production has begun, a minimum cancellation fee of 25% plus materials already ordered will be applied.

  • All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 5 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked and accepted as fully complying with the customer's specifications and will be invoiced accordingly.

  • All remaining payments are due when the order is completed, otherwise monthly interest may be charged on unpaid amounts as set by applicable laws. After 60 days of lack of effort to make payment, Hi Signs has the right to send the client to collections. Client is responsible for paying all the collection charges plus the time involved in collecting outstanding balances.

  • Orders outstanding for 60 days with no deposit will have artwork invoiced and must be re estimated before proceeding.

  • Two offsite consultations are alloted in estimates. Additional consultations could be subject to additional charges.

  • Graphic design remains the property of Hi Signs until paid in full and may not be supplied, shared or duplicated without the express written permission of Hi Signs.


Definition of Terms:

  • Order: Given authoritative direction or instruction to proceed with the scope of work.”

  • Complete: Process of finishing the order.”

  • Visit:A visit in an official capacity to examine a site to determine its suitability to perform work.”

  • Site Survey:Site surveys are inspections of an area where work is proposed, to gather information for a design or an estimate to complete the initial tasks required for an activity. It can determine a precise location, access, best orientation for the site and the location of obstacles.”

  • Mobilization: “The action of moving resources, including equipment and personnel, to and from a job site where the work is performed”.

  • Sign Programming: “Refers to the process, tools and techniques people use to orient themselves in physical space and navigate in places they are not familiar with, and includes sign placement, orientation and physical placement on maps or drawings.”

  • Regular Hours: The time during which a business or organization is open for performing the work and supplying products. Hi Signs hours of operation are defined as 8:00am to 4:30pm, Monday to Friday, excluding statutory holidays.”

  • Overtime:Time in addition to what is normal, as time worked beyond one's scheduled working hours.”

  • Proof:A proof is a representation of how a digital file will look on the printed page or digital device. Proofs are used to confirm that the correct fonts, graphics, colors, margins, and overall positioning are all in place before you give the go-ahead for production.”

  • Graphic Design:is the process of visual communication and problem-solving through the use of typography, photography, and illustration”

  • Consultation: “Meeting with a professional or expert for purposes of gaining information, or the act or process of formally discussing and collaborating on something.”
  • No heating or hoarding costs are included unless otherwise noted. Pricing is based on work being completed while ground is thawed or when weather is sufficient for a proper installation

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Toll Free - 1.888.590.7446

Fax - 780.468.6745

Email- sales@hisigns.com